REFUND & RETURN POLICY.
Effective Date: 1 August 2025
Quick Summary
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Merchandise – Printed on demand. No returns or exchanges for change of mind or wrong size. Replacements or refunds only if items are damaged, defective, printed incorrectly, or lost.
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Donations – All donations are final unless made in error (e.g., duplicate payment).
Merchandise (Wix / Printify)
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Made-to-order: We can’t accept returns or exchanges for personal preference or size issues.
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Covered issues: Damaged, defective, incorrect print, or lost shipments.
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What to do:
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Email info@actionforcheetahs.org within 14 days of delivery.
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Include your order number, a description, and clear photos (if applicable).
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We’ll replace the item at no cost. If a replacement is not possible, we’ll refund the original payment method.
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Note: Shipping costs are non-refundable unless the issue is our or Printify’s fault.
Donations
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Non-refundable: All donations are considered final because funds are used immediately for conservation work.
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Exceptions: We may refund if:
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You donated the wrong amount
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You made a duplicate payment
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There was a processing error
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You donated to ACK by mistake
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What to do:
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Email info@actionforcheetahs.org within 14 days of the donation.
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Include your name, date, donation amount, payment method, and reason for the request.
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Approved refunds are returned to the original payment method within 5–10 business days.
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Merchandise Received as Part of a Donation
If your donation includes merchandise (for example, a t-shirt as a thank-you gift), the merchandise follows the Merchandise policy above.
Contact Us
Email: info@actionforcheetahs.org
Mailing Address: Action for Cheetahs in Kenya
PO Box 1611-00606
Nairobi, Kenya 00606